Tag: great service
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Callers Who Can’t Reach Someone Go Elsewhere…
Occasionally I’ll be asked to name the single most important thing a business can do to improve their office’s external communications. My reply to them is always the same: “Simple. Make sure your callers can easily get to a live person.” This answer surprises people but – it shouldn’t. Here’s why: In our experience up to 80%…
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Restoring Frontier’s Credibility In Tampa Bay
After an inexcusably rough transition from Verizon, Frontier’s Chairman and other top executives have been making recent statements to the media saying basically that “all is well” here in Tampa Bay
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Returning a Phone Call – A Father & Son Story
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Phone Calls Answered Live Increases Sales
Occasionally I’ll be asked to name the single most important thing a business can do to improve their offices communications…, My reply to them is always the same; “Simply answer your office phones in a way that they can easily get to a live person” Phone calls answered live increases sales!
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Keeping that old phone system is bad for business
While recently visiting a customer I mentioned that it was not in his best interest to continue running his company, which relies on staff transacting thousands of dollars in business per day, with his old phone system. He replied to me ” they work just fine why should I replace them?” I immediately pictured how…