Tag: customer satisfaction

  • Upgraded JHB Website -A Great Tool for business

     Get Your Complimentary White Paper to Celebrate Our New Website Thanks to the good folks at AdSharp Web Design we have an upgraded place on the internet:  1) where business owners/managers can get the latest information on how to better utilize office communication systems/equipment;  2) by using this great tool for business to get affordable solutions…

  • Returning a Phone Call – A Father & Son Story

  • Phone Calls Answered Live Increases Sales

    Occasionally I’ll be asked to name the  single most important thing a business can do to improve their offices communications…, My reply to them is always the same; “Simply answer your office phones in a way that they can easily get to a  live person”  Phone calls answered live increases sales!

  • Keeping that old phone system is bad for business

    While recently visiting a customer I mentioned that it was not in his best interest to continue running  his company, which relies on staff transacting thousands of dollars in business per day, with his old phone system.  He replied to me ” they work just fine why should I replace them?” I  immediately pictured how…

  • Radio on Hold. Guess What – it’s Illegal!

    Ever been put on hold and and found yourself listening to  your favorite – or not so favorite radio station? Unless that business has contracted with a service like XM Radio or  similar to rebroadcast the music that station is playing -that business is violating Federal Law and risking some serious fines! Here are the…