Category: Calls answered live increase sales

  • Callers Who Can’t Reach Someone Go Elsewhere…

    Occasionally I’ll be asked to name the single most important thing a business can do to improve their office’s external communications. My reply to them is always the same: “Simple. Make sure your callers can easily get to a live person.” This answer surprises people but – it shouldn’t. Here’s why: In our experience up to 80%…

  • Tips on Making The Most of Your Voice Mail

    As a Telecom professional for over 30 years, the communications technology I have seen most often misused is voice mail. To help JHB Telephone customers make the most of this tool, here are some guidelines for the best use of voice mail – one of the best friends a company and business professional can have.

  • JHB Welcomes Dr. Ortiz Dental as new customer

    JHB is pleased to welcome The Center for Smiles – Dr. Ramon Ortiz in Oldsmar  Florida as a new JHB customer! We recently switched them from Brighthouse phones and service to one of our hosted IP phone systems through Impact Telecom!            

  • Phone Calls Answered Live Increases Sales

    Occasionally I’ll be asked to name the  single most important thing a business can do to improve their offices communications…, My reply to them is always the same; “Simply answer your office phones in a way that they can easily get to a  live person”  Phone calls answered live increases sales!

  • Keeping that old phone system is bad for business

    While recently visiting a customer I mentioned that it was not in his best interest to continue running  his company, which relies on staff transacting thousands of dollars in business per day, with his old phone system.  He replied to me ” they work just fine why should I replace them?” I  immediately pictured how…